Shipping policy

Shipping & Delivery Policy

At Pound Sofas we keep it simple: order your sofa and we will get it to you within 48 hours anywhere in mainland UK.

48 hour delivery

We deliver to mainland UK within 48 hours of your order being confirmed.

Orders placed before 11am on a working day are processed the same day.
Orders placed after the cut off, or at a weekend, are processed on the next working day.
The 48 hour window is counted in Monday-Friday

Because we hold our sofas in stock rather than making them to order, there is no long wait and no lengthy lead time.

Where we deliver

We deliver to mainland UK as standard.

The following areas fall outside our 48 hour service. Delivery to these areas may take longer, may carry an additional charge, or may not be available.

Please contact us before ordering if you live in:

Scottish Highlands and Islands
Isle of Man, Isle of Wight and the Channel Islands
Northern Ireland
Other offshore or remote postcodes

We do not currently ship outside the UK.

Delivery costs

Service	Cost
48 hour mainland UK delivery	FREE
Remote or offshore postcodes	[CONFIRM: £XX]

Your exact delivery charge is calculated at checkout once you enter your postcode, so you will always see the final cost before you pay.

Booking your delivery

Once your order is confirmed, our delivery team will contact you by [CONFIRM: phone, text or email] to arrange your delivery slot.

You will receive a hour time slot on the morning of your delivery.
Someone aged 18 or over must be at the property to receive and sign for the order.
Deliveries take place Monday to Friday, 8am to 6pm.

What happens on delivery day

Our delivery service is a kerbside service.

Where a room of choice service applies, our team will bring your furniture into the room you have chosen, unwrap it and take the packaging away with them.

Access and measuring

Please measure carefully before you order. It is the customer's responsibility to make sure the furniture will fit through all doorways, hallways, stairwells and lifts, and into the intended room.

Every product page lists full dimensions, including the packaged size. If you are unsure, get in touch and we will happily talk it through with you.

If our team arrives and the item cannot be delivered because of access issues, a redelivery or restocking charge will apply.

Missed or failed deliveries

If nobody is at the property when we arrive, or if access has not been cleared, we will leave a card and contact you to rearrange. A redelivery charge of will apply.

If you need to change your delivery date, please let us know at least 24 hours beforehand so we can rebook free of charge.

Checking your order

Please inspect your furniture before signing for it. If you notice any damage, mark it clearly on the delivery note and let us know within 48 hours of delivery so we can put it right.

Photographs of any damage or fault will help us resolve things quickly.

Delays

We work hard to hit our 48 hour promise, but occasionally things outside our control cause delays, including courier issues, extreme weather or other events beyond our reasonable control. If your order is affected we will contact you as soon as possible with a revised date. We will not be liable for delays of this kind, but we will always work to get your sofa to you as quickly as we can.